Veronica Krepshaw

Senior Vice President, Head of Enterprise Resiliency, LPL Financial

Veronica Krepshaw, CBCP, MBCP, is an operational risk leader with over 20 years’ experience working for both private and public Fortune 100 financial services institutions. Ms. Krepshaw, has a BS in Technology Education and holds both a CBCP and MBCP. She is currently is serving as the LPL Financial Senior Vice President, Head of Enterprise Resiliency, leading the firm’s business continuity planning and crisis management programs.

Prior to joining LPL Financial in late 2021, Ms. Krepshaw served as Wells Fargo’s Senior Audit Manager providing third line of defense coverage for business continuity, disaster recovery, crisis management, physical security and corporate properties. She designed and implemented audit testing approaches for these risk categories and was responsible for validating multiple regulatory resiliency risk issues resulting in successful closure.

Prior to joining Wells Fargo, Krepshaw was the Senior Director, Corporate Business Continuity and Crisis Management Global Leader for TIAA. While at TIAA, Krepshaw transformed both programs, moving all resiliency plans and urgent communications components to new platforms, as well as redesigning methodology to align to regulatory requirements. Additionally, she delivered role-specific business continuity and crisis management web-based training courses to educate and confirm responsibilities by including mandatory, introductory training for all company employees as they on-board and annually thereafter. As a result of her transformative contributions, Krepshaw was nominated for the DRI International Awards of Excellence Private Sector Program Leader of the Year.

From 2013 through 2015, Krepshaw was the Business Continuity Program Governance and Management Information Systems leader for Synchrony Financial, the largest provider of private label credit cards in the United States. While at Synchrony, she managed tools to track and report on program and resiliency risk issues’ progress, improvements, and on-going strategies to include deficiencies and risk remediation status and trending. Also, she authored policies, standards and operating procedures to identify requirements driving risk compliance metrics for business continuity, disaster recovery, and supplier resiliency risk.

Krepshaw spent over eight years at Bank of America in a variety of resiliency roles including a key role as the Crisis Management Leader for Bank of America’s Consumer and Small Business Banking division providing crisis event response and recovery for all banking centers (>6100 locations) across the United States, plus administrative and satellite offices for small business lending, mortgage and credit card operations. She also spent several years in Bank of America’s Corporate Business Continuity Team where she authored the company’s first ever pandemic planning strategy and revised and maintained the company’s resiliency policies, procedures, standards and templates.

From 1998 to 2005, Krepshaw held similar operational risk roles at Wachovia in both the first and second line of defense, working within the Corporate Business Continuity office, as well as the Capital Markets and Fixed Income groups. She served seven years of active duty service in the U.S. Army Military Intelligence Command as a Chinese Mandarin cryptologist and voice translator.